Potential Bill Error

Dear Customers,

We want to address a recent billing error that may have affected a portion of our customers. If you received a bill stating "Total Amount Due by 7/25/2023", please be advised that there may be a discrepancy printed in the "Balance Forward" section of your bill. This specifically pertains to customers whose account number falls in billing cycle 21, identifiable through the 5th and 6th digits of your account number.

The potential error on your bill can be noticed in two distinct cases:

• Your Billing Notice section states: "PLEASE NOTE - YOUR BANK ACCOUNT WILL BE DRAFTED ON 07-01-2023 IN THE AMOUNT OF $XXX.XX." (Please note, $XXX.XX is merely illustrative, and the actual amount will differ for each customer).
  If this is the case, please know that your account will ONLY be debited for the amount listed in the "Current Charges" section. Any amount stated in the "Balance Forward" section was erroneously printed and will not affect your billing.
• Your Billing Notice section states: "PLEASE NOTE - WE DID NOT DRAFT YOUR BANK ACCOUNT THIS BILLING. THE TOTAL BILL EXCEEDS THE PRE-APPROVED AMOUNT."
  If your notice states this, rest assured that we will still debit your account as usual for the amount displayed in the "Current Charges" section ONLY. The displayed message was printed in error.

We extend our apologies for any confusion or inconvenience this issue may have caused, and our team is here to help you understand and resolve this matter. Feel free to reach out to our customer service department at 225-925-2011 if you have any questions or require further clarification.